An order management system (OMS) is a comprehensive digital tool that enables firms to control product orders from online entry through product processing.
It coordinates order information across different sales touchpoints to enable seamless visibility into customer management throughout the supply chain operation.
An OMS assists companies coordinate the end-to-end order process effectively, from the instant a consumer places an order order management system to its accurate fulfillment and potential return.
It optimizes inventory management by offering up-to-date insights on stock order management system oms quantities and order information, helping businesses to refine their supply chain oms methods and increase consumer engagement.
An effective OMS synchronizes with other company systems like ecommerce platforms, inventory management systems, accounting software, and logistics carriers to create a efficient order fulfillment system from initiation to completion.